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We are convinced: The best we can give our customers is a good time on the scooter! This quality time is different for each of us: we have customers who use their scooters for their daily commute, others restore a rare classic car and benefit from our modern one Online-Shop our vast experience and knowledge. Some of our customers ride their scooters international racing series or go on a Vespa World Travel.
Our wide range of products enables scooter riders all over the world to enjoy their beloved vehicle. The fast delivery, our practical product sets, exploded views and our instructions help customers to fix an upcoming repair themselves. The committed Scooter Center Team offers knowledgeable advice. We meet our customers on the many Events all over the world, which we sponsor or organize ourselves.
All Scooter Center Employees give everything every day to ensure that you have the best experience with your scooter! This implementation is reflected in the customer satisfaction of the Scooter Centers that the TÜV has determined.
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High customer satisfaction with Scooter Center
Every day we also work to give our customers the best shopping experience and the best Scootershop to offer.
It starts with the selection of products and the development of our own brands, bgm and Moto Nostra. Goes through the further development of the online shop and the service, before and after the purchase.
In the largest German-speaking online community for Vespa and Lambretta, the “German Scooterforum”, we were always voted the best scooter shop in the surveys. Now TÜV Saarland has had customer satisfaction checked. And the result is extremely positive with 94% - 4,7 stars out of 5. So that gets the Scooter Center a TÜV seal as an award.
The TÜV
We scooter drivers know: the TÜV is an institution in Germany that you can rely on. The TÜV not only tests our scooters, cars, elevators and many more: TÜV Saarland measured customer satisfaction when making purchases via the online shop.
The Scooter Center
The Scooter Center versorgt Scooter driver since 1992 all over the world with spare, tuning and accessory parts for scooters. With headquarters in Bergheim-Glessen, at the gates of Cologne, the location is strategically well chosen. With an optimal infrastructure of the Rhine metropolis, the airport and the main transshipment points of DHL and UPS, that is Scooter Center optimally networked.
From rare classics to modern scooters with brand new technology: scooters are our passion. And we share them with Scooter Center for over 27 years with our customers, fans and workshops all over the world.
As one of the largest suppliers of accessories, spare parts and tuning parts in Europe, we not only have well over 40.000 parts in stock at all times. Thanks to sophisticated logistics, they can also be delivered in record time - within Germany even overnight. With our uncomplicated Shop system and expert advice, we have established ourselves as a strong partner for dealers and scooter workshops. We are particularly proud of our own brands bgm and Moto Nostra. In them we express all of our experience and our high quality and design standards. No wonder that these coveted parts can now be found among scooter drivers around the world!
The Online Scootershop
The online shop of the Scooter Centers corresponds to the latest safety standards. We react quickly to customer opinions and needs and thus develop new concepts for our customers. the Scooter Center Shop just received one new updatethat focuses on the customer and their vehicles. So can he Scooter Center Customers can park their scooters in a virtual garage and from here they have quick access to all parts that fit the currently selected scooter via the new central navigation.
Comprehensive exploded views, detailed information on the scooter model and a modern search with product filter make it easier to find the products you need.
TIP: bgm & Moto Nostra
Our own brands bgm and Moto Nostra:
Hello, my name is Maryzabel!
I am a trainee at Scooter Center. I come from Colombia and take you on my big and small adventures in the blog, take a look behind the scenes with you Scooter Center and take you to scooter meetings.
With customer service
I was looking forward to my work in customer service at the Scooter Centers to establish closer contact with the Spanish-speaking scooter drivers. Cuba, Argentina, Spain and of course Colombia were among my customer inquiries and tasks.
Here I also experienced the well-known, German diligence, because every approach was approached on an almost detective level. Each variable was tracked in order to achieve the highest customer satisfaction, to determine causes and also to find the best solution. The knowledge with which customer questions from all over the world are answered is really impressive here. That Scooter Center Team has in-depth technical, mechanical and process know-how, which also gives customers from the other side of the world a good feeling of ordering something so far away from home.
"Scooter Center - a brand that cares about customer satisfaction ”
This process undoubtedly brought me a smile at the end of the day, because wearing the flag of a brand that cares so much about customer satisfaction and feels grateful for it is the icing on the cake.
Contact us here
Scooter parts express delivery
With UPS Express Saver you can get your scooter parts from us guaranteed until 12:00 delivered the next working day.
In the Scooter Center This scooter parts is even express delivery for orders of 150 euros or more free!
For orders that are lower, this costs Premium service only 6,90 euros.
In this case, however, the order must be received by 15:00 p.m., UPS does not deliver on Saturdays.
After we got the super cheap for Europe Postage flat introduced for 5 euros have is this Scooter parts express delivery another thick one Scooter Center Service Plus and underscores our pursuit best customer service.
Click here to go directly to the Scooter Center Scootershop
We receive a large number of ratings and comments every day.
We are very happy about that positive feedback but we also take criticism and suggestions very seriously.
In the meantime, word got around that our deliveries are mostly the very next day is with the customer.
We don't want to withhold one of today's comments:
Comment from the customer: Delivery within 19 hours. Craziness! YOU ROCK !!!
Thank you, Sebastian!